Our Store Policies
Our Store Policies
TERMS AND CONDITIONS
Last updated May 8, 2025
AGREEMENT TO OUR LEGAL TERMS
We are LAURRÈ JEWELRY ('Company', we', 'us', or 'our'), a company registered in the United Kingdom .
We operate the website www.laurre.uk (the 'Site"), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
You can contact us by phone at 07506614229, email at sales@laurre.uk or by sending us a DM.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you'), and LAURRÈ JEWELRY, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by sales@laurre.uk, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 16 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.
We recommend that you print a copy of these Legal Terms for your records.
LAURRÈ JEWELRY is an established trademark based in Essex, United Kingdom, operating under the domain www.laurre.uk.
Our commitment is to provide high-quality jewelry and exceptional service to all our valued customers.
We encourage you to carefully review our store policies to understand our practices regarding purchases, returns, deliveries, and more.
We strive to deliver the highest-quality images of our jewelry. However, please be aware that due to variations in screen color settings, photography techniques, and lighting conditions, the hue and tone of the jewelry may appear slightly different in the reality.
1. OUR SERVICES
LAURRÈ JEWELRY offers a wide range of jewelry products with a commitment to quality and customer satisfaction.
2. INTELLECTUAL PROPERTY RIGHTS
All content, designs, and branding are protected under intellectual property laws and are the property of LAURRÈ JEWELRY.
3. USER REPRESENTATIONS
By using our services, you agree to comply with our policies and respect our intellectual property rights.
4. USER REGISTRATION
You may be required to register to make a purchase. All information provided must be accurate and up-to-date.
5. PRODUCTS
We describe all products with the highest accuracy, but slight variations in color and appearance may occur.
6. PURCHASES AND PAYMENT
We accept major payment methods and provide secure checkout. Your personal information is protected under our privacy practices.
7. RETURN POLICY
We accept returns within 14 days after delivery, except for earrings due to health and safety reasons unless they are damaged, broken, or faulty.
8. PROHIBITED ACTIVITIES
You may not misuse our services or engage in any fraudulent activity.
9. USER GENERATED CONTRIBUTIONS
Any content you contribute (reviews, comments) must be respectful and lawful.
10. CONTRIBUTION LICENCE
By submitting content, you grant us permission to use it in marketing and promotional activities.
11. SERVICES MANAGEMENT
We reserve the right to modify or discontinue services at our discretion.
12. PRIVACY POLICY
We are committed to protecting your privacy and ensuring the security of your personal data. We collect and use your information to enhance our services, send you updates, and provide exclusive offers. We do not share your data with third parties or use it for any purposes beyond these intentions. By agreeing to our cookies, certain data may be collected to improve your experience; if you decline, this data is automatically deleted. Our services are hosted in the United Kingdom, and by using them, you consent to the transfer and processing of your data in accordance with UK laws. We do not knowingly collect or request information from children under the age of 16. In compliance with the U.S. Children's Online Privacy Protection Act (COPPA), if we discover that we have received personal data from a child under 16 without verifiable parental consent, we will promptly delete that information.
13. TERM AND TERMINATION
We may terminate your access if our policies are violated.
14. MODIFICATIONS AND INTERRUPTIONS
We may update or interrupt our services for maintenance or improvements.
15. GOVERNING LAW
These terms are governed by the laws of the United Kingdom.
16. DISPUTE RESOLUTION
Disputes will be resolved in accordance with UK legal standards.
17. CORRECTIONS
We strive for accuracy but reserve the right to correct any errors.
18. DISCLAIMER
Our products are provided "as is" without warranties of any kind.
19. LIMITATIONS OF LIABILITY
We are not liable for any indirect, incidental, or consequential damages.
20. INDEMNIFICATION
You agree to indemnify LAURRÈ JEWELRY for any claims arising from your misuse of our services.
21. USER DATA
We protect your data and comply with privacy regulations.
22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
You consent to receive communications electronically and agree that electronic signatures are valid.
23. CALIFORNIA USERS AND RESIDENTS
California residents are entitled to specific consumer rights under state law.
24. MISCELLANEOUS
These policies are subject to change at any time.
25. CONTACT US
For any questions or comments, please contact us at:
Email: sales@laurre.uk
We are here to help and ensure your experience with LAURRÈ JEWELRY is exceptional.
RETURN & REFUND POLICY
At LAURRÈ, we are committed to ensuring your satisfaction. We accept returns for all our jewelry, with the exception of earrings due to health and safety considerations, unless they arrive damaged, broken, or faulty. Returns are accepted within 14 days of delivery.
To initiate a return, simply reach out to us at sales@laurre.uk or send us a direct message online, and we will promptly provide you with the return address. Please ensure that all items are returned in their original, unused condition, complete with all tags and packaging. If an item does not meet these standards upon inspection, we reserve the right to decline the refund.
Once your return is received and inspected, refunds are processed within 7–10 business days.
SHIPPING & DELIVERY POLICY
We are committed to ensuring that your order arrives when you expect it.
Estimated delivery dates are provided during checkout.
Shipping Options & Delivery Costs
We offer the following shipping options:
Standard Delivery: Up to 3-6 business days, excluding Sundays.
Express Delivery: Faster shipping options are available at checkout.
Standard International Delivery: Delivery times vary based on the destination.
Order Processing Time
All orders placed before 2 PM (Monday to Friday) are processed and dispatched the same day. Orders placed after this time are dispatched the next business day. Orders made during weekends or on public holidays are sent from our warehouse on the following business day.
Delivery Address & P.O. Boxes
Please note that delivery addresses cannot be modified once the order is placed. Additionally, we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. As the customer, you are responsible for paying these fees. We recommend consulting your local customs office before placing an order, as these fees can sometimes be significant.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to track your package directly on the carrier’s website.
Delays in Delivery
If delivery is delayed for any reason, we will notify you promptly and provide a revised estimated delivery date. For EU and UK consumers, this does not affect your statutory rights.
FAQ
1. What materials are your jewelry made from?
Our jewelry is crafted from high-quality materials, including sterling silver, gold plating, and precious stones. Each product description provides detailed information about the materials used.
2. Do you offer international shipping?
Yes, we deliver worldwide. Please refer to our Delivery Policy for more details.
3. Can I cancel or modify my order?
You may cancel or modify your order within 24 hours of purchase by contacting us at sales@laurre.uk or via DM on our website.
4. How do I initiate a return?
To initiate a return, please contact us at sales@laurre.uk or send us a direct message online. We will provide you with the return address and further instructions.
5. What items are non-returnable?
We accept returns for all our jewelry, except earrings due to health and safety reasons, unless they are damaged, broken, or faulty.
6. How do I contact customer support?
You can reach us at sales@laurre.uk or send us a direct message on our website for quick assistance.
7. Do you offer gift wrapping & Personalization?
Yes, we provide Gift wrapping upon request and special Personalization . Add a personal message or name, and we can include a handwritten letter on your behalf. To request this, simply contact us via WhatsApp at +44 7506 614229 or email sales@laurre.uk at least 24 hours before dispatch.
8. Can I become a LAURRÈ affiliate or brand ambassador?
Yes, we are always excited to collaborate with passionate individuals who love our brand! If you are charismatic, active on social media, and enthusiastic about our designs, we want to hear from you. For more information, please contact us at sales@laurre.uk with the subject line Affiliate/Brand Ambassador Inquiry, and our team will provide you with all the details.