Shipping & Delivery

ORDER PROCESSING

In-stock orders are normally prepared and dispatched within 1–2 working days.

Orders placed after 6pm will be processed the following working day.

Orders placed on Saturday or Sunday will be dispatched on Monday.

If Monday is a UK Bank Holiday, orders will be dispatched on the next working day.

CUSTOMS, DUTIES & TAXES

Orders shipped outside the United Kingdom may be subject to import duties, customs charges or local taxes imposed by the destination country.

For orders delivered to the United States, U.S. customs rules changed on 29 August 2025. Low-value shipments that were previously eligible for duty-free de minimis treatment may now be subject to applicable duties, taxes and fees.

Unless a duties-paid service is clearly stated at checkout, any applicable import duties, taxes or customs charges remain the responsibility of the recipient.

Please provide a valid telephone number at checkout. This may be required by the carrier or customs authorities to contact you regarding your delivery.

LAURRÈ does not determine or control charges imposed by foreign customs authorities.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Please allow a short time after dispatch for the carrier’s tracking system to update.

PRE-ORDERS

Products marked PRE-ORDER are charged in full at checkout.

The estimated dispatch date or timeframe will be clearly shown on the product page before purchase.

If an order contains both in-stock and pre-order items, the order may be dispatched together once all items are available.

If we are unable to dispatch your pre-order within the stated timeframe, we will contact you with an updated dispatch date.

If you do not wish to wait, you may cancel your pre-order and receive a full refund to your original payment method.

OUT OF STOCK & WAITLIST

When an item is sold out, you may join the waitlist by entering your email address on the product page where this option is available.

We will email you when the item becomes available again.

Joining the waitlist does not reserve the item or guarantee availability.

DELIVERY DELAYS

Delivery estimates begin from the date of dispatch and are provided as estimates unless a guaranteed delivery service has been purchased.

LAURRÈ cannot guarantee delays caused by customs processing, adverse weather, carrier disruption or other circumstances outside our reasonable control.

INCORRECT ADDRESS & UNDELIVERED PARCELS

Please check your delivery details carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to LAURRÈ because of an incorrect or incomplete address, failure to collect the parcel or another issue attributable to the recipient, additional postage may be required before the order can be resent.

Please contact us at sales@laurre.uk if you need assistance with your delivery.