Returns & Refunds

We want you to feel confident shopping with LAURRÈ. If something isn’t right, our returns process is simple and transparent.

You may request a return within 30 days of receiving your order, subject to the conditions below.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

Items returned under our extended 30-day returns policy must be unworn, unused, undamaged and returned with their original packaging, tags and seals where supplied.

Your statutory consumer rights are not affected.

HOW TO RETURN

To request a return, please email sales@laurre.uk with your order number and the item(s) you wish to return.

We will provide you with the return instructions and return address.

Please use a tracked postal service and keep your proof of postage until your refund has been completed.

RETURN POSTAGE

For change-of-mind returns, return postage costs are the responsibility of the customer.

If your item is faulty, damaged on arrival or you received the wrong item, please contact us before returning it. Where appropriate, LAURRÈ will cover reasonable return postage costs.

REFUNDS

Once your return has been received, it will be inspected before the refund is processed.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 5 working days of receiving your return. Your bank or payment provider may require additional time for the funds to appear in your account.

Where statutory cancellation rights apply, the standard outbound delivery charge will also be refunded. Any additional amount paid for Express or premium delivery above the standard delivery rate is not refundable.

NON-RETURNABLE ITEMS

Personalised, engraved or custom-made items cannot be returned.

Where an item is supplied with a hygiene or protective seal and is legally exempt from return for health or hygiene reasons (earrings), it cannot be returned once that seal has been removed.

This does not affect your rights if an item is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at sales@laurre.uk with your order number and clear photographs of the issue.

We will review the issue and, where appropriate, arrange a repair, replacement or refund.

Your statutory consumer rights are not affected.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different item or size, please return the eligible item for a refund and place a new order.

NEED HELP?

For return or refund assistance, please contact us at sales@laurre.uk