Frequently Asked Questions

LAURRÈ jewellery is made from 925 sterling silver, gold-plated sterling silver, gold-plated brass and PVD-coated stainless steel. Selected designs feature freshwater pearls, moissanite and cubic zirconia.

All LAURRÈ jewellery arrives in branded, gift-ready packaging at no additional cost.

Premium gift wrapping, custom gift boxes and seasonal packaging, including Christmas packaging, are available at checkout for an additional £5.

For specific gift requirements, personalised messages or custom packaging requests, please email us at sales@laurre.uk or send us a DM.

If you are sending the order directly to the recipient, simply enter their delivery address at checkout.

In-stock orders are normally dispatched within 1–2 working days.

Delivery times depend on the destination and shipping service selected at checkout. Express options are available for the UK, Europe, United States and selected international destinations.

View our full Shipping & Delivery information.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Please allow a short time for the carrier’s tracking system to update after dispatch.

Yes. LAURRÈ ships from the United Kingdom to the UK, Europe, United States and selected international destinations.

Available shipping methods, estimated delivery times and prices are shown at checkout.

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or local charges.

Where a duties-paid service is specifically shown at checkout, applicable duties will be prepaid. Otherwise, any charges imposed by the destination country remain the responsibility of the recipient.

For US orders, current customs rules mean import duties may apply.

Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, undamaged and returned in their original condition and packaging.

Return postage for change-of-mind returns is the responsibility of the customer.

View our full Returns & Refunds Policy.

Once your return has been received and inspected, approved refunds are normally processed within 5 working days.

The refund will be issued to your original payment method. Your bank or payment provider may require additional time for the funds to appear.

Please contact us as soon as possible at sales@laurre.uk.

We will always try to help, but once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it

Products marked PRE-ORDER are charged in full at checkout.

The estimated dispatch date or timeframe will always be shown on the product page before purchase.

If we cannot dispatch within the stated timeframe, we will contact you. If you do not wish to wait, you may request a full refund in accordance with our pre-order terms.

Yes. LAURRÈ provides a manufacturing warranty, with the coverage period depending on the material.

925 Sterling Silver and Gold-Plated 925 Sterling Silver — 12 months
Gold-Plated Brass — 90 days

The warranty covers eligible manufacturing defects and does not cover normal wear, accidental damage, misuse or natural wear of plated finishes.

View our full Warranty terms.

It depends on the material.

Only pieces specifically described as Waterproof are designed for regular exposure to water.

Gold-plated sterling silver, gold-plated brass, pearls and other delicate pieces should be kept away from prolonged contact with water, perfumes, cosmetics and chemicals.

View our Jewellery Care Guide.

You can contact our customer support team at sales@laurre.uk or send us a message directly through our Contact page.

We aim to respond as quickly as possible during working hours.

Yes. We welcome collaborations with creators, influencers and brand ambassadors who align with LAURRÈ.

To apply, email sales@laurre.uk with the subject “Affiliate / Brand Ambassador” and include links to your social media profiles.