Privacy Policy

We may collect personal information that you provide when you:

• place an order;
• create or use a customer account;
• contact us with an enquiry or request;
• subscribe to our email communications;
• complete a form on our website; or
• otherwise interact with our website or services.

This information may include your name, email address, telephone number, billing and delivery information, order details, communications and marketing preferences.

We may also collect technical information relating to website use, such as browser, device and website activity information through cookies and similar technologies.

We only collect information that is relevant to the purpose for which it is required.

We may use your personal information to:

• process, fulfil and deliver your order;
• process payments and refunds;
• provide order confirmations and delivery updates;
• respond to questions and provide customer service;
• prevent fraud and protect our website and customers;
• maintain required business, accounting and transaction records;
• improve our website, products and customer experience; and
• send marketing communications where you have subscribed or where otherwise permitted by law.

We do not use personal information for purposes that are incompatible with the reason it was collected.

Telephone numbers provided when placing an order are used strictly for purposes connected with your purchase and delivery.

This may include order administration, customer service, delivery arrangements and providing your contact number to the relevant carrier or customs authority where reasonably required to complete delivery.

LAURRÈ does not use customer telephone numbers for advertising, promotional text messages or marketing calls.

We use your email address to communicate essential information relating to your order, including order confirmations, dispatch updates, customer service and other transactional communications.

If you subscribe to LAURRÈ marketing communications, or where marketing is otherwise permitted by applicable law, we may occasionally send emails about new collections, products, offers or other LAURRÈ news.

Marketing emails will include a simple way to unsubscribe.

You may unsubscribe from marketing communications at any time without affecting transactional emails required to manage an existing order.

Depending on the purpose, we process personal information where:

• it is necessary to perform our contract with you, including processing and delivering your order;
• we are required to comply with a legal obligation;
• we have a legitimate business interest, such as providing customer service, preventing fraud and improving our services; or
• you have provided consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

Payments are processed securely through the payment methods available at checkout.

Our payment providers may include Squarespace Payments, PayPal and other payment methods displayed at checkout.

Payment providers process payment information in accordance with their own security and privacy requirements.

LAURRÈ does not directly store your complete payment card details.

We only share personal information where reasonably necessary to operate our business, process your order or comply with legal obligations.

This may include:

• payment processors;
• website and ecommerce service providers;
• delivery carriers and logistics providers;
• email, technology and website service providers;
• government, regulatory, customs or law-enforcement authorities where legally required.

We do not sell customer personal information.

We do not provide customer telephone numbers to third parties for advertising purposes.

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for essential website functions, including security, shopping basket, checkout and payment functionality.

Subject to your cookie preferences, other cookies may be used for analytics, personalisation or marketing purposes.

For more information about the cookies and similar technologies used on our website, please see our Cookie Policy.

You can accept, decline or manage non-essential cookies through the cookie controls available on our website.

You can change your cookie preferences at any time using the Cookie Preferences control.

You may also manage cookies through your browser settings.

Restricting strictly necessary cookies may affect the operation of certain website features.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

While we take appropriate measures to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and regulatory requirements.

Where information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Some service providers used to operate our website, payments, communications or other business services may process personal information outside the United Kingdom.

Where applicable, appropriate safeguards are used in accordance with relevant data protection requirements.

Depending on the circumstances and applicable law, you may have rights relating to the personal information we hold about you, including the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information in appropriate circumstances;
• request restriction of certain processing;
• object to certain processing;
• request transfer of information where applicable;
• withdraw consent where processing relies on consent.

To make a privacy request, please contact sales@laurre.uk.

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on laurre.uk.

For questions about this Privacy Policy or the personal information we hold about you, please contact sales@laurre.uk