TERMS & CONDITIONS
Last updated: September 2026
These Terms & Conditions apply to your use of laurre.uk and to all retail purchases made through our website.
LAURRÈ is operated by LAURRÈ LIMITED, a company registered in England and Wales under company number 17484264.
By accessing our website, placing an order or using our services, you agree to these Terms & Conditions together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any other policies referred to on our website.
If you do not agree with these Terms & Conditions, please do not use our website or place an order.
OUR SERVICES
LAURRÈ offers jewellery and related products through laurre.uk with a commitment to quality, accurate product information and customer service.
We may update, improve, modify or temporarily suspend parts of our website or services where reasonably necessary for maintenance, security, technical improvements or business operations.
DEFINITIONS
“LAURRÈ”, “we”, “us” and “our” refer to LAURRÈ LIMITED.
“You”, “your” and “customer” refer to any person accessing our website or purchasing products from us.
WEBSITE USE
You may use laurre.uk for lawful personal purposes.
You must not misuse our website, attempt unauthorised access, interfere with its security or operation, introduce malicious software, impersonate another person, misuse payment or promotional systems, or use our website for fraudulent or unlawful purposes.
We may restrict access to our website where we reasonably believe these Terms have been seriously or repeatedly breached or our website, customers or business may be at risk.
INTELLECTUAL PROPERTY
All copyright, design rights, branding, product photography, graphics, written content, product descriptions, website content and other intellectual property displayed on laurre.uk belong to LAURRÈ LIMITED or are used by us with permission, unless otherwise stated.
All rights are reserved.
Our website content may be viewed for personal, non-commercial use only. It may not be copied, reproduced, published, distributed, modified, commercially exploited or used to create derivative commercial content without our prior written permission.
Automated scraping, systematic extraction, text or data mining, or the use of our product images, designs, written content or other website materials for the development, training or validation of artificial intelligence systems is not permitted without our prior written consent, to the extent permitted by applicable law.
ORDERS & CONTRACT
By placing an order, you are offering to purchase the selected products subject to these Terms & Conditions.
All orders are subject to product availability, successful payment authorisation and acceptance by LAURRÈ.
After placing an order, you will receive an order confirmation email confirming that we have received your order. This does not by itself mean that your order has been accepted.
Our acceptance of your order takes place when the order is dispatched and a dispatch confirmation is issued.
We may decline or cancel an order before dispatch where reasonably necessary, including where:
• a product is unavailable;
• payment cannot be authorised;
• we identify an obvious pricing or technical error;
• delivery information is incomplete or cannot reasonably be verified;
• we reasonably suspect fraud, misuse or unauthorised activity;
• the order otherwise breaches these Terms.
If payment has already been taken for an order that we cannot accept, the relevant amount will be refunded.
By placing an order, you confirm that the information you provide is complete and accurate and that you are legally capable of entering into the purchase.
PROCESSING & DISPATCH
Most in-stock orders are typically processed and dispatched the same day or the next working day.
Orders placed during weekends, UK bank holidays or outside normal processing times will normally be processed on the next working day.
Pre-order products are subject to the estimated dispatch timeframe displayed on the relevant product page.
PRICES & PAYMENT
Product prices are displayed in GBP unless another supported currency is made available through our website or checkout.
Delivery charges and any other applicable charges will be displayed before you complete your purchase.
Available payment methods are shown at checkout.
Payment must be successfully authorised before an order can be processed.
We take reasonable care to ensure that prices and product information are accurate. We reserve the right to correct obvious typographical, pricing, product-information or technical errors before accepting an order.
If payment has already been taken for an order that cannot be fulfilled, the relevant amount will be refunded.
PRODUCT INFORMATION
We take reasonable care to ensure that our product descriptions, photographs, materials, dimensions and other product information are accurate.
Colours, proportions and finishes may appear slightly different depending on photography, lighting and individual screen settings.
Measurements and weights may vary slightly where products are handmade or contain natural materials.
Natural materials, including freshwater pearls, may naturally vary in colour, shape, size, texture and surface. These individual characteristics are part of the material and are not considered manufacturing defects.
PRODUCT MATERIALS
LAURRÈ jewellery is produced by specialist jewellery manufacturers using carefully selected materials according to the specifications stated on each individual product page.
Depending on the design, our collections may include 925 sterling silver, stainless steel, brass, freshwater pearls and selected stones, with finishes including gold plating and PVD gold coating.
Products described as 925 sterling silver may carry an S925 fineness mark.
Materials and finishes are selected according to the relevant product specifications and are subject to manufacturer quality control and our own product checks before sale.
Where applicable, material specifications or supporting information may be provided by our manufacturing partners.
The exact material, finish and stone information applicable to each item is stated on its individual product page.
SHIPPING & DELIVERY
Delivery services, charges and estimated timeframes are set out in our Shipping & Delivery Policy and, where applicable, displayed at checkout.
Customers are responsible for providing complete and accurate delivery information.
Tracking information will be provided after dispatch where tracking is available.
Delivery timeframes are estimates unless a guaranteed delivery service is specifically stated.
If an order is returned to us because the delivery information supplied by the customer was incorrect or incomplete, delivery was repeatedly unsuccessful, or the parcel was not collected, reasonable re-delivery costs may apply.
Please see our Shipping & Delivery Policy for full information.
INTERNATIONAL ORDERS
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, local taxes, clearance charges or other fees imposed by the destination country.
Unless a duties-paid service is specifically stated at checkout, any such charges are the responsibility of the recipient.
LAURRÈ does not determine or control charges imposed by foreign customs authorities.
Customers are responsible for providing any information reasonably required by the carrier or customs authorities to complete delivery.
Where an international parcel is returned to us because the recipient has refused delivery, failed to provide required information or failed to pay applicable import charges, reasonable unrecoverable delivery or return costs may be deducted from any refund where permitted by law.
RETURNS & REFUNDS
LAURRÈ offers returns within 30 days of delivery on eligible items.
Returned items must be unworn, unused and returned in their original condition and packaging.
Personalised, customised and made-to-order products cannot be returned for change of mind unless faulty.
For hygiene reasons, pierced jewellery and other hygiene-sensitive products supplied with protective packaging or a hygiene seal may not be eligible for return once worn, used or unsealed, except where the product is faulty.
Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.
Once an eligible returned item has been received and inspected, an approved refund will be issued to the original payment method.
Refunds relating to promotional purchases will reflect the amount actually paid for the returned product.
Nothing in these Terms limits rights that cannot lawfully be excluded.
Please see our Returns & Refunds Policy for full eligibility requirements and return instructions.
FAULTY, DAMAGED OR INCORRECT ITEMS
If an item arrives faulty, damaged or incorrect, please contact sales@laurre.uk with your order number and clear photographs of the issue.
We may request that the item is returned for assessment before an appropriate remedy is provided.
This section does not limit any rights that cannot lawfully be excluded.
PRE-ORDERS
Products clearly marked PRE-ORDER are charged at checkout.
The estimated dispatch date or timeframe will be displayed on the relevant product page.
Where an order contains both in-stock and pre-order products, the items may be dispatched together once the complete order is available.
If there is a significant change to an estimated dispatch timeframe, we will contact you.
WARRANTY
Certain LAURRÈ products may be supplied with a commercial warranty.
Applicable warranty periods, conditions and exclusions are stated in our Warranty Policy.
A commercial warranty applies in addition to any rights that cannot lawfully be excluded and does not replace them.
PROMOTIONS & DISCOUNT CODES
From time to time, LAURRÈ may offer promotional codes, discounts, gifts, free delivery or other promotional offers.
Unless otherwise stated, only one discount code or promotional offer may be used per order.
Promotions cannot be applied retrospectively to completed orders.
Where a discounted order is returned, any refund will reflect the amount actually paid for the returned product.
Where a free gift or promotional item is supplied subject to a minimum order value, the gift may also need to be returned if a return causes the retained order value to fall below the qualifying threshold.
Individual promotions may have additional conditions, exclusions, minimum spend requirements or expiry dates.
We reserve the right to amend, suspend or withdraw a promotion where reasonably necessary.
RETAIL, WHOLESALE & COMMERCIAL ORDERS
Products purchased through our retail website are intended primarily for personal use.
Wholesale, trade, dropshipping, reseller or other business-to-business orders may be subject to separate commercial terms agreed between LAURRÈ and the relevant business customer.
We may decline a retail order before acceptance where we reasonably believe it is being placed for unauthorised commercial resale.
ELECTRONIC COMMUNICATIONS
When you place an order, create an account or contact us electronically, you agree that we may communicate with you electronically in relation to your enquiry, order, payment, delivery, return or other customer-service matters.
Transactional communications relating to an order or service are separate from marketing communications.
Marketing communications are handled in accordance with our Privacy Policy.
WEBSITE AVAILABILITY & CHANGES
We aim to keep laurre.uk available, accurate and secure, but uninterrupted access cannot be guaranteed at all times.
We may update, maintain, modify or temporarily suspend parts of our website where reasonably necessary for security, maintenance, technical improvements or business operations.
We are not responsible for temporary website unavailability caused by circumstances outside our reasonable control.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delay or failure to perform our obligations where this results from circumstances outside our reasonable control, including severe weather, transport disruption, customs processing, industrial action, major network or system failures, natural events or other unforeseen circumstances.
Where reasonably possible, we will take appropriate steps to minimise disruption.
LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.
We are not responsible for business losses arising from products purchased through our retail website for personal use.
SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force.
CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The Terms applicable to an individual order are those in effect when that order is placed.
Updated Terms will apply to future use of our website and future orders from the date they are published.
COMPLAINTS
If you have a concern relating to an order or our service, please contact sales@laurre.uk and include your order number and relevant details.
We will review the matter and aim to resolve legitimate concerns as efficiently as reasonably possible.
GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales.
Any mandatory legal protections that apply to a consumer cannot be excluded by these Terms.
CONTACT
For questions regarding an order, our website or these Terms & Conditions, please contact sales@laurre.uk